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Why Should You Outsource Customer Service to the Philippines?

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The Philippines is widely regarded as the best outsourcing destination in Southeast Asia and around the world. On that note, it explains why you should outsource call center services in the Philippines. In today’s economic landscape, offshoring specifically to the Philippines has greatly aided millions of businesses all over the world.

Here are some of the reasons why businesses are outsourcing to the Philippines:

  • Cost Efficiency – Outsourcing to the Philippines is significantly less expensive than in other countries due to the low average salary and cost of living. Despite being cost-effective, the quality of work is not compromised as evidenced by the outcomes in your company.
  • High English Proficiency – English is the primary medium of instruction in schools and businesses in the country. According to some studies, the Philippines is one of the top countries in Business English. As a result, communicating with foreign customers comes naturally to them.
  • Great Work Ethic – Filipinos are well-known for their hard work and excellent attitude toward work. They are loyal, service-oriented, and courteous to clients and customers. Their positive attitude toward work is the driving force behind the success of outsourcing companies in the Philippines. 
  • Adaptable to Time Differences –  They are adaptable when it comes to different time zones around the world, and they can work during the day, at night, and even on holidays. They are able to provide quality services to customers 24 hours a day, seven days a week, and ensure that the client’s company has active customer service.
  • Skilled and Talented – Filipinos are well-known for their talent and skill not only in providing customer support in outsourcing companies in the Philippines, but also in web development and design, digital marketing, virtual assisting, and other technical fields. They are resourceful and capable of completing tasks with minimal supervision and instructions. 
  • Supported by the Government – The Philippine government encourages new business opportunities by offering tax breaks and exemptions, as well as infrastructure and assistance to foreign investors. These make it easier to compete with other domestic and international outsourcing firms while also lowering outsourcing costs.
  • Blended Culture – Spain, the United States, and Japan have all colonized the Philippines. As a result, its culture has become a melting pot of various morals and values. It has inherited colonizers’ practices and traditions. They can adapt to any culture and work with people of various nationalities.
  • Lower Wage Rates – Compared to other countries, the Philippines has a low wage rate that’s why companies can hire full outsourcing services at the lowest rate. This allows the company to save a significant amount of money while maintaining the culture and talent of providing quality work.  

 

Excellent customer service entails more than just possessing the necessary skills and abilities to meet benchmarks and established metrics. It is about having the right attitude, personality, and behavioral patterns to assist customers in resolving their concerns in a reasonable amount of time. 

Have you decided to invest in an outsourcing company in the Philippines now? Contact us at Technodream and let us help you grow your business. You can reach us at (702)-983-8828 or (702)-359-3320, or send an email to info@technodreamoutsourcing.com.