Top Countries for Outsourcing

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If you look at the statistics, you will see that the Philippines is always on the list of the top countries for outsourcing. Since the Philippines is known as “The BPO Capital of the World”, call center outsourcing in the Philippines would be a great choice if you’re looking for the best outsourcing for customer service. 

We will discuss below why your company should consider outsourcing in the Philippines for customer service. For now, let’s go over the top countries for outsourcing.

5 Leading Countries for Outsourcing

Below are the top countries for outsourcing according to statistics. We will discuss what services they are most outsourced for and why your company should consider outsourcing in each country below.

     1. India

  • India remains the top outsourcing destination worldwide.
  • They offer 24/7 customer support.
  • The country boasts its cheap fees, outstanding equipment, and English-speaking agents.
  • The country placed second on Tholons Top 50 Digital Nations list for 2021.
  • The services that are most outsourced in India are software development, software engineering, and BPO services.


     2. The Philippines

  • Since 2010, the Philippines has held the title of “The BPO Capital of the World”.
  • A call center company in the Philippines usually has cheap labor costs but high-quality service and offers support around the clock.
  • Since the Philippines was colonized by Spain and the US, Filipinos have gained the advantage of cultural compatibility with more developed countries.
  • The Philippines ranked 18th among 100 countries worldwide in the European Fellowship’s (EF) English Proficiency Index for 2021 and has an impressive literacy rate of 98.18% as of 2021.
  • The Philippines’ most outsourced services are customer services, data entry, and other BPO services.

     3. Ukraine

  • Ukraine was recognized by the Global Sourcing Association (GSA) as the “Delivery Destination of the Year 2021”.
  • Statistics show that the country has over 200,000 IT specialists and their developer community is supported by over 30,000 tech graduates every year.
  • Ukraine’s most outsourced services are IT-related services.

     4. Poland

  • In Eastern Europe, Poland is considered the best country when it comes to IT services.
  • Outsourcing companies in Poland have secured regulatory compliance from different institutions to ensure providing top data security for their outsourcing partners.
  • This country is known for skilled developers, IT services, web development, and Hypertext Preprocessor (PHP) programming outsourcing, so these services are the country’s most outsourced services.

     5. Brazil

  • Since Brazil has a highly-skilled talent pool and well-developed tech infrastructure, the country is one of the top outsourcing countries in Latin America.
  • The country ranked 4th by Tholons Top 50 Digital Nations and has been dubbed as an alternative to India since 2010.
  • Business process and software development services are the most outsourced services in Brazil.

Now that you know the top 5 countries for outsourcing and we identified what services are most outsourced in each country, you will know where to go when you need a particular outsourcing service. In case your company needs customer service, don’t hesitate to call Technodream to hire the finest and most trusted call center outsourcing in the Philippines, guaranteed that we will provide you with affordable but high-quality services.