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The Moving Company

The Moving Company

This Moving Service Company is a service provider that specializes in moving household goods anywhere within the United States. They are a professional household mover who caters to unique needs of customers no matter the size of the move.

Partnership with Technodream

The Moving Company was referred to Technodream through the strong reputation of Technodream in providing excellent customer service and outbound services.

The initial focus was to make outbound calls and help increase sales especially during peak moving season.

Technodream , in the beginning, started with a handful of Sales Agents which quadrupled during the peak moving season. In just 1 year, Technodream was able to book more than $2 Million Dollars and became its second-best bookers compared to his other offices/ teams.

 

RESULTS

With the success in inventory and booking, The Moving Company outsourced other business functions to Technodream and started to look into customer service and reception doing administrative tasks.

 

The customer support team and reception handle the following:

Escalation Calls

Statistics Report

Emails (Inbound and Outbound)

Collections

Customers' Disputes (Phone Calls, Emails, and with the Bank)

Within 3 years, Technodream was able to help The Moving Company provide a more stable and profitable team and provide quality Customer Service experience to its customers. Technodream’s training model includes multitasking and flexibility to updates and changes in processes. Ramping up in sales especially during peak moving season is made easy thru Technodream. The Moving Company does not worry about constant training of employees which saves human resource and managerial costs to them.

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