technodreamoutsourcing

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Call Center Services

Customer Service and Technical Support

As your partner, we provide excellent customer service and technical support for our clients. The objective is to create loyalty and retention to our client’s business services and products. In order for one to achieve such goals, we provide effective and efficient customer support and technical support for customers. We help resolve any concerns about a product or service and entertain inquiries to better enhance overall customer experience that will be essential for your business.

  • Phone Support
  • Chat Support
  • Text Support
  • Email Support
  • Customer Retention
  • Sales Support
  • Issue Resolution
  • CRM / Database Management
  • Calendar Management
  • Social Media Reputation Management

Business-to-business and Business-to- consumer telemarketing

We have years of experience in business-to-business and business-to-consumer marketing. Our telemarketing team is highly competent in understanding our customers’ needs and target market. We invest time in researching our clients’ market and implement strategic methods to generate leads and qualifications. We search for potential ways on how to increase brand awareness for our clients and their business.

  • Outbound Appointment Setting (Personal Visit Appointment And Phone Appointment)
  • Survey / Pre-Qualification Calls
  • Inbound And Outbound Telemarketing Calls
  • Inbound And Outbound Telemarketing Emails
  • Document Transactions
  • Maintain Database By Data And Lead Verification

Virtual assistant or Virtual team

Have the freedom to customize work and tasks of your virtual assistant or virtual team. Communicate daily and closely supervise or coach the agent/s working with you.

  • Inbound/Outbound Calls To Existing Clients Or Customers
  • Calendar Management
  • Other Administrative Tasks

Data Entry and Lead List Generation

Our researchers actively look for potential customers who might be interested with our client’s products or services based on the parameters set. Once we are able to develop a list of prospects, our team of professional lead generators go to work on building a profile of each potential customer.

  • Entering Data In A Computer Database
  • Update And Maintain Information On Systems
  • Data Research
  • Target Market Profiling
  • Organizing Files And Records